Fees quoted for courses and workshops delivered by GPNi are valid for 14 days from the date provided and may be reviewed thereafter.

GPNi reserves the right to review and adjust prices without prior notice. Any funds paid by a student for training, including deposits and all other fees, are non-transferable to any other person or entity.

The following payment options are available for course fees:

• Payment in full
• GPNi payment plan provided by Stripe
• Students who choose the payment plan option are to ensure they have sufficient cleared funds in their nominated account.
• Students on an agreed payment plan who require alterations to the original payment arrangements must do so in writing. Payment alterations incur a USD$50.00 service fee.

You may apply in writing for deferral from your studies. Deferrals are usually only given for medical reasons. Recommencement at a later date will be accepted upon confirmation of a new enrolment application. Please note that upon recommencement, you will be required to meet the training package requirements that are current at the time of your return to study. This may mean a change to the units of competency that you study (if they have changed in the training package during the period of deferral) and possible additional costs. 

Contact GPNi for more information on info@gpni.fit

Eligible withdrawals, that is a written notification of withdrawal received at least 7 days prior to course commencement, for students enrolled in a certification course, will receive a full refund of course fees paid minus a withdrawal fee of 25% of the course fee. If hard-copy materials were sent, there will be no refund given on these materials.

This withdrawal fee will be withheld to cover trainer and/or administration costs. This fee is payable in all circumstances including payment plan options when the 25% has not yet been collected, and fees will still be deducted until the withdrawal fee has been paid. No refunds will apply to withdrawals made less than 7 days prior to course commencement, where a course has commenced, or where resources have been provided and the student will be liable for all payments as per their enrolment and contract.

In cases where a student is suffering from a medical condition and seeks to defer their enrolment for a specified period of time, they must put their request in writing and provide adequate supporting documentation. Upon application, the student’s enrolment may be deferred for a period no greater than 6 months. No refund of course fees will apply, and the student will be liable for all payments due under an agreed payment plan (if applicable).

The GPNi reserves the right to vary fees, curriculum, assessments, and dates without notice and liability.

Should the GPNi be unable to provide all units to meet the student’s course schedule, the following will apply:

• Course fees paid on any unavailable unit will be refunded and a Statement of Attainment will be issued for satisfactorily completed units.

NB. Please also read the Refund Policy above

The Management of GPNi Corporation Limited shall ensure that all complaints and appeals are dealt with in accordance with the principles of natural justice and procedural fairness and remain publicly available.

The GPNi will manage and respond to allegations involving the conduct of:

a) The GPNi, its trainers, assessors or other staff.

b) a third-party providing services on behalf of The GPNi, its trainers, assessors, or other staff; or

c) a learner of The GPNi.

Learners may choose to submit a complaint to The GPNi staff via the Informal Process or Formal Process.

(Please note: The GPNi staff’ will be considered to include third parties or partnering organisation staff)

• Learners may submit a complaint (verbally or in writing) directly to staff of The GPNi with the purpose of resolving a complaint through discussion and through mutual agreement. All complaints received will be acknowledged in writing by the Management of The GPNi.
• The GPNi Fitness staff are required to explain to the Learner the Informal, Formal, and complaints and appeals processes available to them.
• Learners may be accompanied by a third party of their choice to support them in the informal process discussion.
• All informal complaints when finalised shall be reported to the Management of The GPNi by GPNi staff (via a stakeholder feedback form) for further review and consideration for potential continuous improvement actions, regardless of whether the complaint was resolved or not.
• All informal complaints that are not resolved with Learners by mutual agreement with The GPNi staff will require the completion of the formal complaints process.

• When a Learner wishes to submit a formal complaint or is dissatisfied with the attempt to resolve a complaint informally (directly with staff) the Learner may submit a formal complaint to The GPNi management utilising the 'Student Complaint Form'.
• The GPNi Management will respond in writing to all formal Learner complaints within 5 days of receipt of a 'Student Complaint Form'.
• When a Complaint is recognised as requiring more than 60 calendar days to resolve the management of The GPNi must inform the complainant in writing, including reasons why more than 60 calendar days are required; and regularly update the complainant on the progress of the matter.
• The GPNi Management shall respond to formal complaints from Learners in writing proposing a resolution to the complaint.
• The Global Performance Nutrition Institute Management responses to the complainant shall include information and procedures concerning the complainant’s right to appeal the proposed solution and request for an independent adjudicator.
• All formal complaints when finalised shall be reported to the Management of The Global Performance Nutrition Institute by The Global Performance Nutrition Institute staff (via a stakeholder feedback form) for further review and consideration for potential continuous improvement actions, regardless of whether the complaint was resolved or not.

In the event of a Learner advising that they are dissatisfied with the proposed solution for a formal complaint to The Global Performance Nutrition Institute management, the Manager shall provide an additional opportunity to provide a solution and shall apply the External Appeal process.

• The Manager shall advise the Learner that an Independent Third party shall be sought to consider the nature of the complaint and a possible further resolution at no cost to the Learner.
• The selection of the Independent Third party shall be communicated with the Learner and the selection must be with the mutual agreement of the Learner.
• The Global Performance Nutrition Institute management shall make contact with the Independent Third party and provide all documentation related to the formal complaint and Learner contact details.
• Independent adjudication responses must be within 7 days from the date that all formal complaint documentation is provided to the Independent Adjudicator.
• When an Appeal process is recognised as requiring more than 60 calendar days to resolve, the management of The Global Performance Nutrition Institute must inform the appellant in writing, including reasons why more than 60 calendar days are required; and regularly update the appellant on the progress of the matter.
• On receipt of the formal complaint documentation the Independent Third party shall make contact with the Management staff of The Global Performance Nutrition Institute and the Learner and arrange a suitable time for further discussion pertaining to the formal complaint.
• All Independent Third Party proposed solutions shall be final and be reported to the Global Performance Nutrition Institute management and the Learner in writing and will require immediate implementation by both parties.

All appeals from Learners relating to assessment results must be received in a period no longer than 3 months following the competency decision.

Staff delivering training and assessment services on behalf of The Global Performance Nutrition Institute will be required to:

• Provide timely guidance to all course participants regarding the assessment appeals procedure.
• Clarify any aspects of the assessment results that a student does not understand.
• Provide each student that requests an assessment appeal with the required 'Assessment Appeal form'.
• Communicate directly via email as soon as possible with the Global Performance Nutrition Institute' management on any advice (verbal or written) provided by a student that they are seeking to appeal an assessment decision.
• Schedule a meeting with the student and the management of The Global Performance Nutrition Institute when a completed assessment appeal form is received from a student.
• Communicate any outcome decision by the management of The Global Performance Nutrition Institute to uphold or overturn an assessment appeal to the student’s by completing the assessment appeal form clearly identifying the reason for the outcome.
• All assessment appeals will be processed by the staff and management of The Global Performance Nutrition Institute within 10 days of receipt of an appeal. All assessment appeals must be maintained on the students file.
• Student records will be adjusted to comply with the Global Performance Nutrition Institute management

The Global Performance Nutrition Institute (GPNi) management shall maintain records of all complaints, appeals, and their outcomes. Complaints and appeals will be referenced in GPNi management meeting minutes to identify potential causes and implement corrective actions to reduce the likelihood of recurrence. Records of all informal and formal complaints and appeals will be documented in GPNi review meeting minutes, and all written student complaint records will be retrievable through the Student Complaints PCFs.

Welcome to thegpni.com. This Privacy Policy outlines our commitments and responsibilities regarding the collection, use, and protection of your personal data when you engage with our service (hereinafter referred to as "the Service"). It is designed to inform you of your privacy rights and the protections afforded to you by law.

1. Commitment to Data Processing Transparency

In using our Platform to process data (referred to as "Platform Data"), we are committed to maintaining a privacy policy that is not only publicly available but also easily accessible. This commitment ensures transparency in how we handle your personal information.

2. Compliance with Laws and Clear Communication

Our privacy policy is crafted to be fully compliant with all applicable laws and regulations. It clearly and accurately details the nature of the data we process, our methods of processing, the specific purposes for which we process the data, and the avenues available to users for requesting the deletion of their data.

3. Processing Platform Data

Our processing of Platform Data will strictly adhere to the descriptions provided in our privacy policy. This processing is carried out in full compliance with all applicable laws and regulations, in alignment with these Terms, and in accordance with all other relevant terms and policies.

4. Consistency with Terms and Policies

We assure you that our privacy policy is in full harmony with these Terms and does not supersede, modify, or conflict with any other applicable terms or policies.

5. Retention and Provision of Privacy Policies

We commit to retaining all versions of our privacy policy that are in effect while using the Platform. We will furnish these policies upon request.

6. Accessibility and Up-to-Date Information

We pledge to maintain publicly accessible links to our privacy policies. These links will be available in the privacy policy field in the settings of our App Dashboard and, where applicable, in any App Store. We ensure that these links are kept current and reflect the most up-to-date information.

Your Acceptance of These Terms

By using the Service, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.

Interpretation

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in the singular or the plural.

Definitions

For the purposes of this Privacy Policy:

Account 

Means a unique account created for You to access our Service or parts of our Service.

Company

(referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to GPNi Corporation Limited, Room A, 4/F., 88 Commercial Building, 28-34 Wing Lok Street, Sheung Wan, Hong Kong.

Cookies

Small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country

Refers to Hong Kong SAR China

Device

Means any device that can access the Service such as a computer, a cellphone, or a digital tablet.

Personal Data

Any information that relates to an identified or identifiable individual.

Service

Refers to the Website.

Service Provider

Means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.

Third-party Social Media Service

Refers to any website or any social network website through which a User can log in or create an account to use the Service.

Usage Data

Refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website

Refers to The Global Performance Nutrition Institute (GPNi®), accessible from www.thegpni.com

You

Mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Types of Data Collected

Personal Data

While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally, identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data 

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, your mobile device's unique ID, the IP address of Your mobile device, your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

• Google
• Facebook
• Twitter

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities, or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

We use cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies: A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse cookies, our Service may use Cookies.

Flash Cookies: Certain features of our Service may use locally stored objects (or Flash cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_ 

Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies here: https://www.termsfeed.com/blog/cookies/

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features, or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including monitoring the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or another sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.

For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of Our business to another company.

With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.

With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.

With other users: When you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures, and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You, and view Your profile.

With Your Consent: We may disclose Your personal information for any other purpose with Your consent.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process, and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: Privacy Policy – Privacy & Terms – Google

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials, and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You.

Klaviyo

Their Privacy Policy can be viewed at https://www.klaviyo.com/privacy  

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Stripe

Their Privacy Policy can be viewed at https://stripe.com/us/privacy

PayPal

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

WeChat

Their Privacy Policy can be viewed at https://www.wechat.com/en/privacy_policy.html

Alipay

Their Privacy Policy can be viewed at https://render.alipay.com/p/f/agreementpages/alipayglobalprivacypolicy.html

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please Contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For Any Questions or Comments on Our Privacy Policy, please “Contact Us” Today.

Otherwise known as Continued Education Credits (CEC) or Continued Education Units (CEU), continued education and ongoing education are as crucial as certification. Whether you are a personal trainer teaching physical exercise or a sports nutritionist, being on top of the most up-to-date research is vital. Labeling yourself a professional is paramount in both the safety of your clients and an ethical responsibility.

Continuing Education Credits (CECs) are the units used to measure continuing education. CECs are allocated according to the quality and duration of an education program or event. Those that include an assessment of knowledge and skills gained will have higher CECs. A list of approved CEC courses, seminars, and other activities is listed below in the CEC table.  

Much like Medical Doctors, Pharmacists, or any primary profession, you need to ensure you have not forgotten the knowledge you have learned; also, you have been up to date with the latest research, trends, and science. Best practice, modern science, and duty of care are paramount for all professionals when dealing with your client’s health and fitness.

Sadly, most fitness certification companies globally take very little care, focus, and responsibility for their CEC programs. Those in the fitness certification industry know that it’s a staggeringly low 2-5% of certified trainers are updated with their CEC’s.

At the Global Performance Nutrition Institute (GPNi®) we take this far more seriously than other international certification programs. The CEC program to the GPNi® is as important as the certification itself. The trainers who do not keep up with their CEC’s will be labeled “Unqualified” and “Inactive” on their profile.

Clients being trained by qualified GPNi® and ISSN-certified trainers can rest assured that they are amongst the most professional, together with access to the most up-to-date nutrition knowledge.

As a global leader in the fitness nutrition space, the Global Performance Nutrition Institute (GPNi®) is committed to industry standards and ongoing professional development. Continuing education helps advance your career by improving your existing skills or developing new ones.

Your continued professional development involves completing 10 Continuing Education Credits (CECs) every two years to maintain your registration.